Go to the USE YOUR BOX page.Enter your Pass ID and your Pass Security Code, provided on your Pass inside the Gift Box. This will give you access to all the experiences available within your box. Then just follow the prompts! Easy isn’t it?
The HIM and HER boxes sold in retail stores are the equivalent of the His Bucket List and Her Bucket List sold on our website. Both offer access to the same set of amazing experiences, only the packaging has changed.
If you’ve lost your pass, please contact us at email@example.com. We will do our best to try to help and recover your Pass ID and Pass Security Code.Note: If your Box was not purchased on our website www.bananalab.com.au, a receipt will be required.
You've tried to reset your password but nothing changed. No worries, just send us an email at firstname.lastname@example.org it happens sometimes and our IT team can fix this quickly!
It depends on the cancellation policy of the partner you booked the experience with. The first step is contacting the Experience Partner. Some partners may not always offer cancellations, but will allow you to change your booking date. Other partners will easily accommodate cancellations. Once the Partner has cancelled your booking on our booking platform, you will be notified via email and will be able to use your Pass to book another experience. For any further questions, please contact our Customer Care team at email@example.com.
Yes, if you would like to upgrade your BananaLab Experience Gift Box please contact our Customer Care team at firstname.lastname@example.org with your Pass ID and Pass security code. You will be required to pay the difference (if any) and we will then either update your existing pass or send you a new e-box. This will allow you to access all experiences included in your new box on our website.
Not a problem at all. Our lovely team will take care of it. Please contact our Customer Care team at email@example.com and we will assist.
No, all of our experiences are fully pre-paid. In some rare cases, a fully refundable deposit may be required but you don’t have to add anything to enjoy your experience.
Your "Pass" allows you to select ONE experience. Choosing is the hardest part. But remember that all the experiences in the box have the same value.
As our offer is dynamic, some experiences listed in our booklets may no longer be accessible when you would like to book. Our team is committed in doing their best to replace such experiences with equivalent ones. For any question, feel free to contact our Customer Care team at firstname.lastname@example.org.
Yes, we are always adding new experiences. The longer you wait, the more experiences you’ll be able to access.